21st Century Management: A Reference Handbook - Volume Two - download pdf or read online

By Charles Wankel

ISBN-10: 1412956331

ISBN-13: 9781412956338

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In other words, his communication is being driven primarily by emotion. The dilemma in this type of situation is the ability for individuals to maintain an awareness of their emotions in order to assess whether their behavior is being driven by their own ego needs or what is best for the team, also called the emotion recognition dilemma (ERD). Team members must understand the underlying motivation for their own defensive behavior to overcome this dilemma. Team members who recognize that emotion and the fear of looking incompetent are driving their defensive behavior are better able to prevent this type of behavior for the benefit of the team.

Nielsen George Washington University E xamples of teamwork abound from every facet of our lives. Firefighting, terrorist response, and paramedic teams work to make our environment a safer place. Sales, new product development, and customer service teams try to make our lives more comfortable. Automotive assembly and clothing manufacturing teams make products we use every day. Essentially, Teams of people working together for a common cause touch all our lives. From everyday activities like air travel, firefighting, and running the United Way drive to amazing feats of human accomplishment like climbing Mt.

Cockpit and tank crews and informal automobile assembly teams). After the Hawthorne Studies, researchers, rather than managers, expressed the majority of interest in work teams. In other words, the rate of research increased, whereas the application of work teams did not. Primarily, psychologists performed much of the early research involving work teams. They studied automobile factory workers (Walker & Guest, 1952), B26 flight crews (Torrence, 1954), and industrial work groups (Seashore, 1954).

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21st Century Management: A Reference Handbook - Volume Two by Charles Wankel


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